ROI & VW Group Fleet scoop prestigious Gold at the European Contact Centre & Customer Service Awards
ROI, in conjunction with our partner Volkswagen Group, have won the Outsourcing Partnership of the Year award at the European Contact Centre & Customer Service Awards (ECCCSA) in London on the 21st November 2016.
The award recognises companies across Europe from a wide variety of sectors who go above and beyond to provide great customer service across all channels.
Winning the award is a great recognition of the partnership between the VW Group and ROI, the culmination of three years of working together to provide excellent customer service for five group brands: Audi, SEAT, Skoda, VW Cars and VW Commercial Vans.
Nigel Sandiford, CEO of ROI expressed his pleasure over the win saying:
“It was a fantastic experience for ROI to enter the awards and get shortlisted as it was really the first major set of awards we had entered. To win Gold was a bit of a shock, even though we knew we had a good case. The business has grown rapidly over the last 11 years but it is impressive to be recognized alongside such well known large international businesses such as American Express, Airbnb, BUPA, HSBC, Barclays and Virgin Money. The award recognizes how we value the importance of maintaining close ties with partners, sharing insight, vision and goals.”
As the longest running and most respected awards in the customer contact industry, winning an ECCCSA is like winning an Oscar. A rigorous judging process by an international panel of industry experts ensure that the standards are raised, year on year.
The ECCCSAs recognise organisations that are leading the way in delivering exceptional customer service. These organisations value their people, continually innovate to improve the customer journey, and operate efficiently and effectively.