Many people pay lip-service to accreditations such as Investors in People (IIP) but ROI have been living the IIP philosophy since inception and in July 2006 were rewarded with formal accreditation.
However, Investors In People (IIP) has been drastically revised and now it is exactly that culture and built-in attitude from the top management down through the entire company that wins Investors In People (IIP) certification. This is exactly what ROI has done since it’s inception.
Having increased from four to 48 staff in a matter of twelve months the Management Team have ensured that the investment in people has remained a focal point of the business.
Every member of staff has a monthly Training Needs Analysis. The training tasks can then either be handled by the Line Manager or by the Training Manager who provides two hours of class-based training every week for each member of staff according to the needs identified. This allows ROI the flexibility to continually monitor training needs and provide timely training and development solutions. In addition, every member of staff also has a bi-annual career review with one of the directors where they receive counselling on how to meet their long-term career ambitions. The results and improvements from the training is monitored to ensure that the effects of the training can be measured and further training and assistance provided if necessary.
The Investors In People (IIP) assessor, Evelyn Davies, was most impressed with ROI saying, “The organisation is creating an environment where it is safe to learn and safe to make mistakes and is building a strong learning-organisation culture.”
So ROI really are investing in their people by committing to Investors In People (IIP). With zero attrition for the third year running, the employees, management and clients are clearly reaping the returns
Volvo Cars have appointed ROI to create an insourced Business Support Centre in Gothenburg. After a competitive pitch ROI accepted the challenge to create a more proactive support operation for the Volvo Global Field Sales team that manage the largest International accounts. After a comprehensive selection process ROI has created a multi-lingual team that will take advantage of the latest Microsoft Dynamics CRM system applications in driving process improvement and customer service.
Having already managed a highly successful programme for a number of years for Skoda, we were asked to provide a new Retailer programme for a new dynamic programme being planned by SEAT to drive local business sales throughout it’s specialist Business Retailer network. As well as providing our core service of data, qualification and appointment setting, SEAT wanted an eMarketing programme in place to support the activity with targeted offers and brand information.
ROI has won the contract to support the Jaguar Land Rover Field teams at this crucial point when they are looking to expand through new products into the fleet market. As well as the core strengths of ROI’s appointment setting services, we will deliver eMarketing and event support for all Fleet activity.
ROI’s knowledge and experience of TUPE and complex project management meant an extremely short set –up time was possible from contract award to Live date of eight weeks. Being automotive specialists was also essential as ROI now manage the very specific area of Diplomatic and Tax-free sales, where specialist knowledge and process is required.
After already managing a highly successful Corporate Sales Programme in 2014, Bristol Street once again asked ROI to provide Data, Qualification and Appointments for their National Sales Manager. More recently, ROI has provided Prospect Feedback/Lost Sales Analysis obtained following face-to-face meetings giving further insight on sales opportunities.
ROI has worked with the Peugeot brand since 2010 developing and managing it’s Retailer SME lead generation programme.
After a competitive tender process in late 2014, ROI secured both Citroen and Peugeot brands fleet centre support work, as part of a new Group approach to the market. Activities include lead generation for 140 dealerships and 12 corporate sales field team personnel, demo management, tender management and inbound enquiry management
In March 2015 PSA made the decision to merge the fleet departments for Peugeot and Citroen. ROI offered support in the transitional period through a variety of projects including CRM synchronization solutions, territory remapping, data management and relationship management.
Honda was ROI’s first manufacturer contract back in 2005 and since then they have been to Tender three times to re-evaluate whether we are still the right partner. In the most recent competitive pitch, ROI was against five other companies in a three3-stage process.
ROI demonstrated that we are constantly looking for ways to improve our service to clients, including Honda; through new techniques, technology and constantly upskilling our people. Many of our new innovation and ideas has come through working with Honda to constantly drive sales and quality up but at lower cost.
After probably the toughest and longest pitch process we have ever entered into, ROI finally secured the contract for supporting all five VW Group brands fleet departments with a fully integrated business centre.
This contract had a number of challenges for ROI:
(a) Advising on how to work with five different brands in a way that gave cost saving and synergy but still brand freedom and direction.
(b) Providing a service from new premises in Milton Keynes where we had no previous presence
(c) TUPE a large group of people and merge with a new team of recruits into our proven processes.
(d) Consolidating over 38 databases and linking with seven different VW systems in a secure manner