We deliver a range of effective and integrated outsourced fleet solutions to our clients, resulting in increased operational efficiency, sales and customer satisfaction.
Traditionally thought of as a lead generation & appointment setting company, we have grown and developed a number of services for the automotive sector supporting the sales, marketing and fleet areas for both vehicle manufacturers, leasing companies and dealers.
We have over 10 years experience of working with 20 brands in the Fleet Automotive sector and have developed rigorous and proven best practice approaches in many areas, obtaining ISO9001:2015 in the process. Our highly motivated teams of people are experts in their field and bring a depth and breadth of talent and experience to each client project, which when combined with our expertise across a number of CRM platforms, has resulted in us becoming the fastest growing automotive support
agency in the UK.
We have the most comprehensive Automotive fleet database solution in the UK. We have over the last 10 years had over 1million conversations with fleet decision makers
Each day we produce thousands of pieces of data from our operational teams. Our added value is in taking this data and adding experience, intelligence and market information to give our clients ‘actionable insight’.
Over 500 dealers currently benefit from ROI providing regular, high quality appointments and sales leads in their local SME sector
Over 1 million communications, 100,000 demos, 50,000 decision maker meetings – we track & measure interactions to be able to give you vital customer insight
Our core business is getting your customer-facing personnel, whether field team or retailer in front of the right people, at the right time
Either outsourced or insource. Giving flexible, measurable and efficient back-office support to your sales & customer service departments
We have in-house IT and consultancy expertise to either provide a complete CRM solution or help implement, shape & improve your own system
In an increasingly connected world, being able to use any media channel is essential. ROI has platforms to support Voice, Web and good old-fashioned Print.
ROI People division has been created to provide manufacturers with flexible, high performing and target-driven sales teams for the fleet sector
Clients are paramount to our success. So far, in 10 years we have retained all our major accounts, some several times. Partly, that is because whilst we may not get absolutely everything right first time; we listen.
Each year, on top of our regular account review process we conduct a Customer Feedback and Satisfaction Survey. This gives clients an opportunity to tell how we can improve, we then create an action plan to implement any changes. Here’s some comments from some of our clients:
‘ROI have great operational processes in place with a well-structured team to deliver the needs of the contract and are delivering demonstrable results for Volkswagen Group UK’.
VW Group Fleet - Business Centre Manager
We are a specialist within the automotive sector and support over 20 manufacturers, dealer groups and related automotive companies