Retailer Gateway enables retailers to deliver consistent, professional support to fleet and SME customers. It provides the tools, insight and visibility retailers need, while giving OEMs the control required to deliver exceptional service and grow their SME customer base.
Retailers play a critical role in fleet delivery, but without consistent systems and visibility, OEM fleet strategy is executed unevenly across the network.
Corporate fleet service is inconsistent
OEMs lose control of execution
SME growth is hard to scale
Service quality varies by retailer
Retailer Gateway enables OEMs to extend fleet strategy into reliable, professional local execution so fleet customers experience consistent, dependable local support.
Retailers have the right visibility and information to support fleet managers and drivers at a local level.
OEMs gain visibility into retailer activity, coverage and responsiveness across the network.
Resource levels can be monitored to ensure fleet customers are not underserved due to retailer resource issues.
Retailers to act as an extension of the OEM fleet team, delivering local support through the existing network.
SMEs represent a significant growth opportunity. Retailer Gateway enables OEMs to scale SME sales through their retailer network whilst maintaining control, consistency and brand standards.
Retailers have access to up-to-date campaign pricing, product information and tools needed to quote, convert and retain SME customers locally.
Leads are tracked, managed and measured, allowing OEMs to see where opportunities are progressed, stalled or lost.
Retailers act as a distributed SME sales force, supported by digital tools rather than manual oversight.
Retailer Gateway operates as part of the ROI platform, connecting fleets, OEMs, leasing companies and retailers in one shared digital environment.
Retailer Gateway is trusted by over 500 automotive retailers from some of the largest retailer groups.
Retailer Gateway operates within ROI’s enterprise governance frameworks, including ISO 9001 and ISO 27001, GDPR and PECR compliance, and SAF accreditation.
