New Opportunities in Central Milton Keynes

Return on Investment (ROI) is a market leading B2B sales support agency within the automotive industry. The company has grown dramatically since its inception and now supports five offices: Milton Keynes, Nantwich, Gaydon, Whitley and Gothenburg in Sweden.

Our Milton Keynes office is looking to expand over the next 12 months; therefore we require high calibre people in a range of roles. The office is dedicated to supporting the Volkswagen Group and employs over 50 people engaged in supporting the Corporate Sales function in their day to day activity, playing a lead role in helping them increase their sales of Volkswagen Group vehicles on a business to business basis.

These challenging and varied full time roles will give you a fantastic chance to work alongside some of the world’s most successful and innovative car brands. Salaries are competitive and all roles are based in the Central Milton Keynes area.

Business Development Executive (B2B)

This is a crucial role in ensuring the customer facing VW Group field team personnel are supported in a variety of tasks and maximising their time in front of Corporate fleet decision makers.

The role is a busy, challenging position and will involve:
• Working with the dealership / Field-based Sales Managers to develop the sales territory
• Existing account management and booking account reviews
• Updating the CRM system with Fleet information and contact notes
• Working with the Dealership / Field Sales Manager to effectively plan territory-penetration, appointment setting for new business.

Our Business Centre is a busy, challenging place to work. To be successful in a business support role, you should be able to demonstrate:
• Excellent attention to detail and consistency in your administration
• A helpful, customer-oriented approach to working
• A calm, methodical disposition combining efficiency with the ability to solve customer’s problems and deliver results each and every time
• A good level of educational attainment
• Excellent written English and the ability to communicate effectively to a range of different external stakeholders.

Business Support Executive

ROI’s dedicated Fleet Business Centre in Milton Keynes provides an extremely important service to the VW Group. We have two dedicated teams providing administrative support to the Area Fleet Managers:

The Demonstration Team co-ordinates the provision of trial vehicles to both existing and prospective VW Group customers throughout the UK and across all five brands and the Agreements Team ensures that contracts are administered effectively when a sale is agreed.

The role is a busy, challenging position and will involve:
• Working with customers or prospect companies to ensure their needs are met and
• any changes or issues are communicated to them in a timely manner
• Ensuring accurate recording of information in the CRM system
• Capturing feedback and dealing with inbound customer service enquiries
• Daily interaction with 3rd party fleet management companies to locate the correct cars and manage the demo process

We are interested to hear from people at all stages of their career, but it will help your application if you have experience of:
• Working within a business services environment
• Using CRM systems / IT packages on a daily basis
• Working in a customer-service driven organisation.

Team Leader

The Team Leader’s role is varied and is responsible for day to day management of a Brand Development (appointment setting) team along with the delivery of Process and Quality across all VWG Brand Development teams.

Core responsibilities within the role include:
• Managing the delivery of performance through a team of Business Development Executives aligned to specific brands
• Ensuring process adherence across Brand Development Teams
• Quality checking and validating internal and external reporting
• Supporting the Operations Manager resolving customer issues
• Coaching and developing the established Assistant Team Leader community

successful candidate must be able to demonstrate:
• Excellent communication skills
• Excellent Excel and data skills, including client reporting
• Excellent attention to detail and the ability to spot errors in information
• Self-disciplined in ensuring accuracy at all times
• Articulate and well presented
• Experience of CRM systems

Operations Manager

This is an important client facing role and is responsible for the delivery of ROI’s Service Level Agreement (SLA) to our VW Group client. You will have overall leadership responsibility for a small business unit, managing a team of up to 20 people through direct reports to you.

Core responsibilities within the role include:
• Championing an environment of best practice where attention to detail and accuracy is vital
• Developing in depth knowledge of all high level procedures and to act as a point of reference for the client
• Assuring all key processes are mapped and the SLA’s in place are measured, monitored and reported
• Coach, develop, appraise and motivate the team

The successful candidate must be able to demonstrate:
• You will have exceptional client facing skills, with an ability to manage multiple projects and troubleshoot where necessary
• Vehicle Leasing and/or Financial experience is highly desirable
• You will have excellent leadership skills able to direct and inspire the best from your team in a friendly, approachable manner
• You should be familiar with CRM systems
• You will demonstrate tenacity and resilience in ensuring delivery of service

Please send in your CV with an indication of which role you are interested in to matt.baty@roiltd.co.uk.
For an informal chat, please contact Matt Baty on: 07805 648 936